Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Verta
Level 8

Hotel and Dorm connect not showing name of Roku 2 wifi or password to connect to

Hi,

I am trying to help my dad connect using Hotel and Dorm connect, he has a 2720 X - Roku 2 model which asks us to connect to the wifi, and then it asks if we are in a dorm, we choose, "I am at a hotel or a college dorm" when we try to connect.

It then shows a screen with instructions to connect using a phone, tablet or PC and we understand the procedure BUT - 

The screen does not have the name of the wifi or the password to connect to it.

The screen says

1. From your smartphone, tablet, or laptop, go to wireless settings

2. Connect to "

3. Enter password:

4. Launch a browser on your ... (etc.)

The name of the wifi to connect to and the password to do so are blank.

The Roku is updated to version 9.3.0 (dot) build 4170-06

I can see a DIRECT-roku-1FF833 in the list of wifi APs but we do not know the password. Help?

 

 

1 REPLY 1\
BetaBreaker
Level 7

Re: Hotel and Dorm connect not showing name of Roku 2 wifi or password to connect to

I am seeing this same issue as described.

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