Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Kenziemack
Level 7

Hotel Connectivity

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I am at a hotel for an extended period of time. Every time I connect to the hotel wifi then try to connect my Roku it automatically disconnects the wifi. I've tried on my phone and computer. How can I be connected to both at the same time? 

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atc98092
Community Streaming Expert

Re: Hotel Connectivity

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Some hotels won't allow more than one connection from the same guest. All depends on the hotel.

I stayed at a hotel for four months several years ago for a work project. What I did was use a Windows PC with a wired and wireless network connection. I connected it to the hotel wireless, then shared that connection using Windows Internet Connection sharing. I connected a router that I had configured as a wireless access point, and used that to connect all my remaining devices. This included a Roku Stick and Ultra, a Roku TV, my phone, iPad and computer (work and personal). The hotel only saw a single connection, and my devices could all see each other on my private wireless network. A bit technical to set up, but worked fabulously for the four months I was there. 

Dan

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atc98092
Community Streaming Expert

Re: Hotel Connectivity

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Some hotels won't allow more than one connection from the same guest. All depends on the hotel.

I stayed at a hotel for four months several years ago for a work project. What I did was use a Windows PC with a wired and wireless network connection. I connected it to the hotel wireless, then shared that connection using Windows Internet Connection sharing. I connected a router that I had configured as a wireless access point, and used that to connect all my remaining devices. This included a Roku Stick and Ultra, a Roku TV, my phone, iPad and computer (work and personal). The hotel only saw a single connection, and my devices could all see each other on my private wireless network. A bit technical to set up, but worked fabulously for the four months I was there. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Dez411
Level 8

Re: Hotel Connectivity- How to connect to hotel or dorm wifi

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@Kenziemack wrote:

I am at a hotel for an extended period of time. Every time I connect to the hotel wifi then try to connect my Roku it automatically disconnects the wifi. I've tried on my phone and computer. How can I be connected to both at the same time? 


Make sure your roku has the dorm/hotel function. I know the Express and Ultra do. To connect, try to get on the wifi signal you want and it should ask you if you're in a hotel or dorm. Click yes and it'll show a new wifi signal with "direct-roku" in the name. You take your phone or computer and get it on the direct roku wifi and enter the password on the screen.

The hotel's login page should open and you sign in like normal from your phone. If the page doesn't refresh and show you're connected (or the roku show it's connected), open Google or anything that uses internet and it should force that page to come up. If it doesn't work, hit the back button to go back to the sign in page and try again. I have to restart my phone and roku when it's bad, and I often have to try many times. The roku will then be on hotel wifi. Hotspot is much easier. 

Another option:                     Most hotels only let you have 1 device on wifi at a time and there's a way around it. Get a wifi extender and you set it up to connect to the hotel wifi and set your own password. Then all of your other devices can use the extended wifi signal you created with your password.

If you can't access the hotel's router, many extenders and travel routers can't be set up. I tried 3 before getting one to work, the Rockspace AC1200 wifi extender. It's about the size of a cell phone but thicker and has 2 antennas and plugs into the wall outlet. You set it up with their app or by typing in a wifi address they give you.

Tip- the password you choose must be the one you use for the hotel or it won't work. The hotel will only see 1 device online and it's another layer of protection. 

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Lulabelle5
Level 7

Hotel password not working

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I am trying to connect at a hotel. Done this many times. When I enter the password on my phone it keeps telling me that my request cannot be processed at this time, try again later. 

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