Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Brutus78
Level 7

Hotel Connections

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I am trying to connect my roku express to a hotel's wifi but it won't connect. It does not ask me if this is a hotel or dorm.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hotel Connections

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@Brutus78 

Thanks for the note.

Has your Roku Express device already been activated?

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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12 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Hotel Connections

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@Brutus78 

Thanks for the note.

Has your Roku Express device already been activated?

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Lightwires
Level 7

Re: Hotel Connections

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I am having the same issue - I am connecting a brand new Premier in a hotel room.  It did ask if I was in a hotel or dorm room, I went through the steps to get it set up on my laptop but had to stop.  Now it won't ask me again, it just says unable to update software every time I connect to the hotel wifi.  Rebooting the Roku hasn't helped.

LeeAnn
Level 7

Re: Hotel Connections

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Help my roku won't connect to the hotels wifi

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jcohn25
Level 7

Re: Hotel Connections

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Same here! is there a solution?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hotel Connections

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Hi everyone,

Thanks for the posts.

For more information regarding the Hotel & Dorm connect feature, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jcohn25
Level 7

Re: Hotel Connections

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Danny i appreciate you email and link but I think the issue we are all having is that the solution you keep linking to DOES NOT WORK.

I intermittently get asked the "hotel or dorm" question but then it times out in 5-10 seconds and goes away so i can never get it setup.

If there is a better solution we can try to fix this it would be greatly appreciated.

Thanks

RokuMary-F
Roku Employee
Roku Employee

Re: Hotel Connections

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Hi @jcohn25,

We appreciate your post.

Could you please send us a private message with your Roku account email address, the description of the issue, and the serial number/device ID by going to Settings>System>About?

Thanks,

Mary

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Acholt21
Level 8

Re: Hotel Connections

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Same problem here. It worked two weeks ago and apparently has stopped since the last Roku update. After selecting I’m at a hotel, it won’t even connect to my phone, but jumps into logging onto the network, which never works because the credentials aren’t entered. 

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atc98092
Level 21

Re: Hotel Connections

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I just used Hotel connect a couple of weeks ago, so it's not broken. What might be happening is that your Roku has stored credentials for that particular hotel chain, so it connects without going through the other steps. The way to solve this is to go into the settings and find the Reset Network Settings menu option. This removes all stored network credentials, including your home settings, so you'll need to log into your home system again when you return. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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