Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Jmhamilton
Level 7

Hooking up to my wireless internet to activate my device

I have a brand new cox cable internet modem , and I recently brought two Roku devices.. plain express from Walmart. I’ve restarted the Roku several times , moved the internet modem throughout the house and even closer to the Roku box . My internet name isn’t showing up on the Roku nor in the private internet. 

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makaiguy
Community Streaming Expert

Re: Hooking up to my wireless internet to activate my device

First, be sure your router is set to use the 2.4 GHz band as the Express is an economy unit with a single band wifi receiver that does not receive the 5 GHz band.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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