Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Roku Employee
Roku Employee

Re: Home network not being found

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@rob62771 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Home network not being found

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I am getting no connection. It started yesterday. Please help!

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Level 7

Re: Home network not being found

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My Roku TV all of a sudden lost my home network connection and can’t find it even when I put it in

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Level 7

Re: Home network not being found

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How do I send a personal message? My TV is not finding my network. I have the serial number and I have my email address but I don’t know how to send you a personal message

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Level 20

Re: Home network not being found

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Click on his name (above) and then View profile.  There's a link to send a private message there.

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Level 7

Re: Home network not being found

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My Roku was working fine for months and all of a sudden it lost network connection. It won’t even pull up our network. I did factory restart and still can’t get it to pull up. I unplug router and Roku and same problem. My network is both 2.4 and 5 so it should work, but doesn’t. Any suggestions?

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Level 7

Re: Home network not being found

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Yes. Was previously connected however lost connection. Had to swap out modem. Now can't find my home network Was able to connect another ROKU on a second TV. 

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Level 7

Re: Home network not being found

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Yes, have 2g and 5g. Previously working but lost connection. New modem. Now can't find my network. My other roku connect without issues. Have unplugged, turned TV off then on, did rescan. My Roku doesn't qualify for support. Any other suggestions? Not good to not have access during this stay home mandate.

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Level 7

Re: Home network not being found

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ROKU Express

 

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Level 20

Re: Home network not being found

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It doesn't support 5GHz, so it won't see that one.  Have you tried rebooting your modem?  Unplug the power for a few seconds and plug it back in.

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