Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Home network not being found

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I cannot find my home network even when I scan again, restart or even enter it as a private network. Not sure what to do.

1 Solution

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Roku Employee
Roku Employee

Re: Home network not being found

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@ranthompson840 

Thanks for the inquiry.

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 

Please keep us posted and we will continue assisting you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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19 Replies
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Level 7

Re: Home network not being found

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Home network not being found

 

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Re: Home network not being found

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No my home network is not showing up. Not sure what to do. Do you have any ideas?

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Roku Employee
Roku Employee

Re: Home network not being found

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@ranthompson840 @Louisgodina 

Thanks for the inquiry.

What Roku model devices are you trying to connect to your wireless?

Please keep us posted and we will continue to try assisting you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Home network not being found

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It is the roku express

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Roku Employee
Roku Employee

Re: Home network not being found

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@ranthompson840 

Thanks for the inquiry.

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 

Please keep us posted and we will continue assisting you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Re: Home network not being found

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Does any model work with 5ghz?

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Level 11

Re: Home network not being found

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Yes, several do

"I might be moving to Montana soon..."
FZ
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Level 7

Re: Home network not being found

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 ift seems like it is trying to find the network for 5 minutes.  TV's that have it installed worked fine, it is my Premier Roku that will not work. They all stopped at the same time.

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Level 7

Re: Home network not being found

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Having the same problem. My parents have a Roku Express. It will not find their network anymore, though it was previously connected to it. Now, it won’t find ANY network. I brought it home where I have three Roku devices on my network. Endless loop of suggesting I scan again after finding no networks.

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