Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jenelle
Level 7

Help

My roku 1 has been disconnected from the wifi, my remote won’t work. I have downloaded both the roku app and Remoku app. To enter it manually for recognition I need the IP number which is not available because I can’t check it on my tv because the remote doesn’t work 

0 Kudos
2 Replies
renojim
Level 21

Re: Help

If your Roku isn't connected to your network it doesn't have an IP address.  You need a remote to get it connected.  Go out and get a cheap universal remote that supports Roku.

0 Kudos
makaiguy
Level 20

Re: Help

... and recognize that your Roku 1 is now 8 years old.  Although it is still receiving updates of the Roku operating software, many of the newer popular channels are being written to utilize advanced capabilities of newer models.  Some channels won't install or work at all on older models, and some may work but not support features available on later models (multiple user profiles, for instance).

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos