Has anyone answered these questions and gotten their roku wifi issue fixed?
Thank you for writing back to us. I understand that your issue persists. Could you please fill in the information below for further investigation:
If the issue persists, I request you to reply us with the following information filled below for further investigation:
1. Router brand name and model number :
2. Internet service provider name :
3. Internet download speed: (You can find it from Settings > Network > About)
4. Distance between your Roku and Router :
5. How many devices are connected to the same network :
6. Mac address of your Roku : (You can find it from Settings > Network > About)
7. Serial number of your device: (You can find the information from Settings > System > About)
8. Error code:
