Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 8

Has anyone answered these questions and get their roku wifi connection fixed?

Has anyone answered these questions and gotten their roku wifi issue fixed?
Thank you for writing back to us. I understand that your issue persists. Could you please fill in the information below for further investigation:

If the issue persists, I request you to reply us with the following information filled below for further investigation:
1. Router brand name and model number :
2. Internet service provider name :
3. Internet download speed: (You can find it from Settings > Network > About)
4. Distance between your Roku and Router :
5. How many devices are connected to the same network :
6. Mac address of your Roku :  (You can find it from Settings > Network > About)
7. Serial number of your device: (You can find the information from Settings > System > About)
8. Error code: 

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