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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Smurf44
Level 7
‎12-24-2020 04:31 PM

HELP Just bought Jvc roku tv won’t connect to internet

I just got the jvc roku tv model#c803x. I can not connect to the internet. Everything else in my house can connect except for this tv. I have done everything. I read and saw it could be do to having to update the tv. I go to the update tvupdate.roku.com. On there it asks to put in the tv model # so I do that and it tells me it’s wrong. Says the #has to be 4# and 1 letter...wtf. Any suggestions please...help! Before Throw this tv out the window

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renojim
Community Streaming Expert
‎12-25-2020 09:59 AM

Re: HELP Just bought Jvc roku tv won’t connect to internet

It's asking for the Roku model number, not the TV model number.  Can you get to the Settings->System->About screen?

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Smurf44
Level 7
‎12-25-2020 10:40 AM

Re: HELP Just bought Jvc roku tv won’t connect to internet

Yes I can get there

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