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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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dougwinter
Level 7
‎12-10-2019 08:54 AM

Frequent buffering with new higher speed internet service

I recently upgraded my internet service to a wireless program from Bell Canada with  up to 25 Mbps download from an earlier service that struggled to provide 1.5Mbps. On the earlier service Prime Video from Amazon loaded and ran fine. Now with the new and much faster available download, Prime Video frequently stalls to buffer  the signal; AND  is no longer in sync between video and audio.  Other feeds like Netflix are running fine with no change since the upgraded service.  Is this a Bell issue, or a Prime Video issue?

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dgrace
Level 11
‎12-10-2019 12:26 PM

Re: Frequent buffering with new higher speed internet service

Do you know how to check the dns IPs in your router? If you just plugged new Bell provider into it and have some old DNS set it may be a problem. Usually though most people have a dns pushed to their router by the isp's modem.

"I might be moving to Montana soon..."
FZ
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