Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Mike1974
Level 7

First model of Roku, can not connect to internet

Hello - I have an old Roku.  Small black box with analog output only.  I can not connect to the internet.  I last used this Roku about 3 years ago.  Ive tried a factory reset and called my internet provider.  Last tim this happened I called Roku and they got it working.  I cant speak to support and Im not certain they give support for my model.

Pleas help, and thank you

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7 Replies
Mike1974
Level 7

Re: First model of Roku, can not connect to internet

Hi there, still no connection.  Thanks

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Mike1974
Level 7

Re: First model of Roku, can not connect to internet

I am getting "Try again Code 014"

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renojim
Level 21

Re: First model of Roku, can not connect to internet

It's probably more trouble than it's worth as that model is no longer supported and won't receive any updates.  You can try some of these suggestions:

https://support.roku.com/article/208755728

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Mike1974
Level 7

Re: First model of Roku, can not connect to internet

Thank You!

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Mike1974
Level 7

Re: First model of Roku, can not connect to internet

It worked using the modem cable.  But now my channel store is gone, netflix is gone, and I can't connect to Amazon.

So I cant use it for much.  Online my account says I installed all these channels, but I dont see them on the roku homescreen.

Any one know how to solve this?  Without buying a new Roku..

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C_I
Level 12

Re: First model of Roku, can not connect to internet


@Mike1974 wrote:

It worked using the modem cable.  But now my channel store is gone, netflix is gone, and I can't connect to Amazon.

So I cant use it for much.  Online my account says I installed all these channels, but I dont see them on the roku homescreen.

Any one know how to solve this?  Without buying a new Roku..


       Unfortunately there's no  other choice except to get a new or reconditioned later version Roku. Otherwise, its incompatible . 

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Mike1974
Level 7

Re: First model of Roku, can not connect to internet

ok thanks

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