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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Anonymo
Level 7
‎10-20-2020 08:53 PM

FT-284-991

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My roku was working perfectly fine until it wasn’t connecting to the internet anymore,so i factory resetting after attempting several tries to connect it back.Now when i trun it back on it shows me this issue report tracker that says “ Please use issue ID FT-284-991 to report the current issue” ,does anyone now what that means and what should i do from there?

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boogernose
Level 18
‎10-20-2020 09:42 PM

Re: FT-284-991

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it seems its not linking to your account.

Go to https://www.roku.com/

Log in and at the bottom of My Account

See if your Device is linked. Probably unlink it and re link it

---A problem clearly stated is a problem half solved---.

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boogernose
Level 18
‎10-20-2020 09:42 PM

Re: FT-284-991

Jump to solution

it seems its not linking to your account.

Go to https://www.roku.com/

Log in and at the bottom of My Account

See if your Device is linked. Probably unlink it and re link it

---A problem clearly stated is a problem half solved---.
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Reply