Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I’m having the same issue. I have tried several times setting up my second Roku Express+ streamer and I keep getting the message that it won’t connect to my network. However, my first Roku streamer (express+) and all of my other devices like my cell phone and laptop are connected with no problem. The device is closer to the router and I’ve restarted my router 3 times. My older Roku device works on both my TVs, but this new one isn’t and this is a replacement device, brand new. What’s the issue?
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? - Have you tried moving the device closer to your router to see if you can get connected? - How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.