Hello,
I’m having the same issue. I have tried several times setting up my second Roku Express+ streamer and I keep getting the message that it won’t connect to my network. However, my first Roku streamer (express+) and all of my other devices like my cell phone and laptop are connected with no problem. The device is closer to the router and I’ve restarted my router 3 times. My older Roku device works on both my TVs, but this new one isn’t and this is a replacement device, brand new. What’s the issue?
Thanks for the post.
I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.
Thanks,
Danny
Hi Danny,
I’ve done all the steps you provided and it’s still not working. How do I PM you?
keAnna