Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I followed the suggested remedies and still no fix. My network is running with a connection and other roku devices are connected. My network is set up for 2.4Ghz and still no connection. It detects my network but will not connect with the correct password. I restarted the device several times with no fix. I also performed a factory reset with no fix. The device is currently useless in its current mode suggested fix would be helpful.
Both of my roku expresses are frozen/stuck on 3 bands on the wifi indicator. All my other electronic devices work. I have reset my router and did 2 factory resets on both devices. Cannot get them to connect to my wifi. They were working previously with no problems. Both units are new.
I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.