Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Steve36
Level 7

Express plus stopped connecting

I have an express plus that stopped connecting to the network last night. I have been using it since January. I tried resetting the Roku and the router. It seems the network but won't connect. I tried my normal network as well as a guest network I have set up. I have 2 other Roku players that are working fine.

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4 Replies
renojim
Level 21

Re: Express plus stopped connecting

Did it recently update to Software version 9.3 from Settings->System->About?  Seems to be a common issue with that update.

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Steve36
Level 7

Re: Express plus stopped connecting

I haven't updated it manually. Is there a place to check the software version?

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Steve36
Level 7

Re: Express plus stopped connecting

I checked and the software is 9.2.1

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mlavetter
Level 7

Re: Express plus stopped connecting

It worked up until a few days ago. It recognizes my wireless network, I enter the password that works for  everything else, then I get a message that it can't connect. Why would it stop working suddenly?

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