Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Re: Options avail Roku Express 3900 suddenly would not connect, tried everything

Danny,

I’m experiencing same issues as above. Had the Roku Express 3900X for about 11 months in the same spot and the same router. All other WiFi devices work in the house, Roku started saying “not connected” just today. Restarted router and  Roku. Nothing. Please help. 

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Roku Employee
Roku Employee

Re: Options avail Roku Express 3900 suddenly would not connect, tried everything

@LLCNurse 

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a the answers to the above questions. I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Express Connection to WIFI problems

no my problem is that i cant connect to the internet or connect to the router then i unplug my router for about 30 seconds then try to connect and it said's i'm connected to router and internet but it won't come off the connected screen no matter what i do then it restarts and i'm back on the connect to wifi screen again what can i do to fix this problem and how do i get in touch with roku 

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Level 7

Re: Express Connection to WIFI problems

And i have other roku devices and they work just fine so what's the problem with my roku express +

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Level 8

Re: Express Connection to WIFI problems

I know it's extreme but have you tried a factory reset.  My problem wasn't exactly the same as yours (my express just kept trying to boot up and kept recycling with no joy).  It's a bit of a pain but the 15 -20 minute is worth the aggravation of trying to get it to work.

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