Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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OwnerofDevices
Level 11

Re: Excellent wifi strength but roku has no internet?

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This issue is happening to me as of this evening, Xfinity is the ISP and using xfinity's gateway. 

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OwnerofDevices
Level 11

Re: Excellent wifi strength but roku has no internet?

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I noticed that the the IP on my TV is 0.0.0.0, oh no!

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OwnerofDevices
Level 11

Re: Excellent wifi strength but roku has no internet?

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As of this morning this issue has been resolved on my TVs. On all of my TVs I had to reestablish my Wi-Fi by reentering my password. I got an IP address immediately from the gateway. It must of been an Xfinity issue for myself.  

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Ngracie
Level 7

Re: Excellent wifi strength but roku has no internet?

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Same problem.  Called my internet provider, got a new fast router and called their support twice, no help from Roku, can't get through.  Was able to "chat" with a Roku tech for a short while, they couldn't help and got off the thread when they realized they didn't know.  Bought  new Roku today and this one won't connect either.  Bringing the Roku back to the store tomorrow and buying a firestick, won't EVER buy a Roku TV, no way.  Absolutely no customer service.  Will no longer be a customer.  

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beckerlila
Level 7

Re: Excellent wifi strength but roku has no internet?

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I am also experiencing this same issue and have tried every solution mentioned here including resetting drivers from the secret menu. I have a Roku Express. Would love any guidance/help. I’m about ready to just get an Amazon Fire stick because I can’t get ahold of anyone to actually try and help. 

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Ngracie
Level 7

Re: Excellent wifi strength but roku has no internet?

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Hi!  I took back the new Roku and got a refund. then went and bought a firestick.  Firestick works great, connected right away to my internet when Roku couldn't.  Firestick is the way to go.  Hey Roku, if you can't or aren't willing to support what you sell, then you shouldn't take people's money and sell your product. It's called integrity and there is just too little of it these days.  Buy a Firestick, people!

 

 

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Bking22
Level 7

Re: Excellent wifi strength but roku no internet?

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I’ve been experiencing this for a few weeks but I finally remembered that I “paused” the roku on my Spectrum app a while back for my kid. I unpaused it and it worked immediately. So maybe check to see if any of your devices are blocked. 

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Ngracie
Level 7

Re: Excellent wifi strength but roku has no internet?

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Exactly.  Firestick works great.  Plugged it in, worked awesome.  Throw away the worthless Rokus.  No customer service means they don't care about the customer.   

 

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DkimJohnson
Level 7

Re: Excellent wifi strength but roku has no internet?

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I tried the button pressing to access secret wifi. That doesn't work. I gave up. It worked fine last night and this morning no internet connection with my Comcast cable. I ended up buying a fire stick and now have 3 Roku devices that do not work with my Comcast cable provider. Extremely frustrating.

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AvsGunnar
Community Streaming Expert

Re: Excellent wifi strength but roku has no internet?

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@DkimJohnson 

Been posted numerous times throughout the Community pages over the last month.

For those have Xfinity and Comcast, the resolution to most of the connection issues with 2.4ghz Roku devices has been to change the "Mode" setting from g/n to b/g/n.  

You can change this setting either at the router or the app (if applicable).  Additionally it has been mentioned that selecting "Forget Devices" (pertaining to the connected Roku devices) from the ISP app has also helped users to establish new connection.  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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