None of my Rokus have an Ethernet port, so I've never tried this with a wired connection, but I've had success with wifi connections, even when all other devices in the house have connected okay, so it might be worth a try:
Restart the router.
Restart the Roku.
When both are back up, try to reset Roku's network connection.
It frankly makes no sense to me, but it has worked for me on several occasions when mere restarting of the Roku didn't cut it.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
