Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Sarahdominguez
Level 7

Error "Code 005" Initial Setup

I have owned my unit for over 2 years and have had no problems until about 2 weeks ago. Then suddenly I started having issues with the streaming channels. They would not load or play anything.  I knew it was not a problem with the channels themselves because they worked just fine in my other TV. Also, my TV was connected to the internet and had a strong signal. So I decided to do a factory reset, thinking that perhaps that would fix my problem. That was the worst mistake I could have ever made. Now nothing works. I keep getting error code 005 and it will not install the software even though the TV shows that I am connected to the internet and that I have a strong connection. I tried to manually update as suggested on this forum. I have restarted, unplugged, and every other thing suggested other than buying a new power cord. This is absolutely ridiculous. I cannot simply return this TV because it is not brand new. A TV should not simply stop working after 2 years with minimal usage. I am very disappointed. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Error "Code 005" Initial Setup--Solved!

@Sarahdominguez

Thanks for the post.

What Roku model device are you using?

For more information about how to troubleshoot that specific error code you are seeing, we would recommend taking a look at the information provided by our Support page here: What should I do if my Roku® device is unable to update software?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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