Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Qem323
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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I had this same issue, however it happened about 2 months after purchasing my device. It was fine i. The morning then by nightfall i got the 14.50 code. We have tried resetting both the stick and router and it hasnt changed. Is there anything else that works for this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Error code 14.50 during network setup with CenturyLink router

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@Qem323

Thanks for the post.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass along your information to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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MamaCougar
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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What modem?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Error code 14.50 during network setup with CenturyLink router

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@MamaCougar

Thanks for the inquiry.

Can you please provide more information about the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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zcimilien
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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This should be the very first task people should perform when connecting a Roku device. Given that you have a centurylink Touter

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Joey1234
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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Where do you find the advanced settings?? Is it on your century link account? It on the TV? 

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winston_smith
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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Since   Onn roku tv is too cheap to put a LAN connector in their tvs and they don't explain to check your centurylink modem for the place to see if you can change the setting to "Allow Special Characters" on their boxes their tvs are sold and returned for "open box" discounts because people can not get their tv to work. I got mine for $90.  This is good! If you find out that you can not change to "Allow Special Characters", go up on ebay and look for a used Calix C844 modem; I got one for $21. This centurylink modem has the feature to change the "Allow Special Characters". And, this was a newer model than my, Actiontec C1000a, which I was told was not going to be supported anymore. Basically it is slow. But in any case, roku should warn people about the C1000A. And I was also told that if you call up centurylink they can fix everything from their end. Well, I was on hold  for 2 hours and finally figured they punked me; that's when I bought the Calix C844G modem. And no thanks to roku.

  

 

 

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winston_smith
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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Joey123: On your browser type in 192.168.0.1 and sign in ADMIN and then type in password from the bottom of your modem. Click on ADVANCED SETUP. Click on DHCP SETTINGS. Go down to 4.. Mine says: 4. Set the DNS servers allocated with DHCP requests. And all I have for choices is "customs Servers", NO "Allow Special Characters".  The Calix C844G modem has that, not the C1000A.

 

 

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ramcc1
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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I took  my Actiontec c1000a , had a N750 WNDR4300V2 plug a lan cable from the C1000a to the Lan of the Netgear N750. Used a cable from the N750 to my onn.RokuTV 65 inch tv and was able to connect to the internet wired and wireless. N750 on ebay run $39 to $69. This worked for me. Hope it helps. Before I did this i used the TV with a computer and a HDMI cable that worked with Hulu, Netflix, Disney, etc

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dbratton1
Level 7

Re: Error code 14.50 during network setup with CenturyLink router

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This worked. Thank you so much!!!

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