Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Froggiemom
Level 7

Error code 014.12

I am getting error after I put in my password does your router block unknown MAC addresses?  If so add MAC address: 00:0D:4B:CA:F2:0D.  This is not my computer or my Internet or anything I had this one before ( don’t even have it anymore if went corrupt)  and taking it from one location to another so how do I get rid of this Error and wipe it out so will use a different network

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Error code 014.12

Each individual net-accessing device is assigned a unique MAC address by its manufacturer.  Some routers will let you control what devices are permitted to link to their net by controlling which MAC numbers it will allow to connect. 

That error message is asking whether the net to which you are trying to connect is blocked from connecting to your Roku's MAC number.  You'd have to go into the router's configuration utility to determine and adjust this.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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mgcpny
Level 7

Re: Error code 014.12

I get this same error code. How do I go about doing this. Comcast was no help...🙁

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