Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Paigem
Level 7

Error code 009

How can i solve the error code 009 on my roku player? I’m having a lot of trouble with it. & i don’t know how to fix it?

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Error code 009

The first thing to try is to reboot everything - modem/router and Roku.  Error 009 means your Roku can't reach the Internet.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Error code 009

Hey @Paigem

Thanks for letting us know about the issue you're experiencing.

Error code 009 means your Roku device is connected to the router, but not able to connect to the internet. You can try the recommended action available in this Support link: What should I do if I cannot connect to my home network or the internet? 

If no connection exists, contact your ISP (Internet Service Provider) for help. If your computer has an internet connection and you still see Error 009, restart your Roku device.

Please keep us posted!

All the best,
Kariza

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