Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Error code 003

Reset roku and my router. Still getting error code 003 can’t update software. All other devices in house work on the WiFi. So now what do I do?

Roku Employee
Roku Employee

Re: Error code 003


Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you trying to update the software of?

For more information about that specific error message, visit our Support page here: What should I do if my Roku® device is unable to update software?


Danny R.
Roku Forum Moderator
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Level 7

Re: Error code 003

Error 003Error 003

My Roku Streaming Stick+ just stopped working.  Tried all the network resets, and all devices in the house are fine, but this roku stick doesn't want to connect.


So I did a factory reset, and now it says it's connecting, but it won't allow us to update the software.


Pls help! 

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Roku Employee
Roku Employee

Re: Error code 003

Hi @tek0,

Thanks for reaching out to the Roku community! 

It sounds like your Roku device may be having trouble connecting to your home network with this error message and unable to update, I'd be happy to take a closer look to see how we can help get you up and running.

Have you tried using a different wireless network to set up your device? 
See more tips and troubleshooting steps for this type of issue here: What should I do if my Roku® device is unable to update software? | Official Roku Support 

Please keep us posted and we'll continue assisting you from there! 




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Level 7

HELP Tried all . ERROR 003 on 2 roku devices

I am having the same problem. We have 2 roku Express and a hisense roku tv. The roku tv works great no problem but a few months ago the Express's wouldn't connect to channels (we don't use those TVs very often for watching through the roku) I tried the regular fixes (restart EVERYTHING reenter the internet and password ) nothing changed. So I'm now went back to fix this I did factory reset to one of them and now I'm stuck at the update it won't connect to do the update still. For the record I have restarted all aspects of the internet and roku.  I have excellent connection in each room the device is in.  EVERYTHING else connects to our internet except these 2 devices. 

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Community Streaming Expert

Re: HELP Tried all . ERROR 003 on 2 roku devices

@Mungers, all I can suggest is to use your phone as a hotspot, if possible, and connect to that to just to get through the initial update.  Make sure it's set to use a channel from 1 to 11 on 2.4GHz.

Roku Community Streaming Expert

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