Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Skoozy
Level 7

Error Code: 003 Cannot update or stay connected to Wi-Fi

I cannot get past error code 003. I have had this issue for a few hours now. I’ve done a soft and hard reset, factory reset, let my tv sit for a while shut off, changed settings factory reset again, unplugged Wi-Fi (which is working fine), but I can’t get the issue fixed. Just want to watch some Netflix..

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Error Code: 003 Cannot update or stay connected to Wi-Fi

Hi,

Thanks for the post.

Have you tried connecting your Roku device to another wireless network, such as a mobile hotspot, to see if you can update your Roku device? Then once the device is finished updating, switching back to your home wireless network?

For more information about that specific error code, visit our Support page here: Software not updating

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tweetie09
Level 7

Re: Error Code: 003 Cannot update or stay connected to Wi-Fi

Hi it only shows a network that not mine and my printer, can you help 

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Error Code: 003 Cannot update or stay connected to Wi-Fi

Hello @Tweetie09

We're here to help!

Could you tell us specifically about the issue you're running into? What's the model number of your device? It can be found in Settings > System > About.

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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