Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Error Code 001 Issue

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I’ve been having trouble for a couple of hours now. I turned on my TV this morning and it wouldn’t launch any of the channels even though i was connected to a network. I checked the connection like 5 times. Then I read here that you can reset it so I tried and it keeps hitting a wall and won’t give me an activation code, it says error code 001 if that helps. Please help this is very frustrating

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Roku Employee
Roku Employee

Re: Error Code 001 Issue

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@kittenkatten 

Thanks for the inquiry.

That error code usually indicates that your device is unable to update properly.

For troubleshooting steps regarding that error code, visit our Support page here: What should I do if my Roku® device is unable to update software?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Error Code 001 Issue

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@kittenkatten 

Thanks for the inquiry.

That error code usually indicates that your device is unable to update properly.

For troubleshooting steps regarding that error code, visit our Support page here: What should I do if my Roku® device is unable to update software?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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