Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I'm posting this because nothing has fixed my problem yet, even though there are many posts about the same problem.
While using my Roku Express, my cablemodem got reset by Comcast. (not at all unusual) but that seems to have thrown the Roku for a loop. Here's what I've done so far:
On the Roku: 1. Tried to manually connect using the same SSID / PW. 2. Reset Network Settings 3. Factory Reset (I'm now stuck here)
On the cablemodem: 1. Changed the SSID 3 times 2. Changed the PW 3 times going from a normal complex password to simple all lowercase 3. Disabled ALL security 4. Restored security using what I had before: WPAWPA2-PSK (TKIP/AES) 5. Changed security to WPA2-PSK (AES) 5. Enabled SSID broadcast (I never broadcast my SSID) 6. Did a hard and soft reset of the cable modem itself 7. Did a soft reset of the WiFi module in the cable modem
All I get is a long flash and 2 short flashes on the Roku and error 014.30
Nothing changed, meaning no devices were moved (physically). My cable modem simply reset and now the Roku is lost in the wilderness. It has worked fine for 3 months and has seen similar resets before without a problem.
The Roku device will not connect to the internet. It will populate a list of networks but it will not connect and gives a 14.30 error. I've followed the directions provided and reset the router and unplugged and reset the roku and I still get the same error. On the front of the device the white lights blink constantly.
Oddly enough the other 2 roku's we have (same model) work perfectly fine. I've even taken one from another TV, placed it in this spot to see if there was a wifi dead zone but the until worked perfectly.
Please provide us the following information for further investigation:
-Roku device model
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.