Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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NelsonDrake
Level 7

Error 14.30 / double flashing light

I'm posting this because nothing has fixed my problem yet, even though there are many posts about the same problem.

While using my Roku Express, my cablemodem got reset by Comcast. (not at all unusual) but that seems to have thrown the Roku for a loop. Here's what I've done so far:

On the Roku:
1. Tried to manually connect using the same SSID / PW.
2. Reset Network Settings
3. Factory Reset (I'm now stuck here)

On the cablemodem:
1. Changed the SSID 3 times
2. Changed the PW 3 times going from a normal complex password to simple all lowercase
3. Disabled ALL security
4. Restored security using what I had before: WPAWPA2-PSK (TKIP/AES)
5. Changed security to WPA2-PSK (AES)
5. Enabled SSID broadcast (I never broadcast my SSID)
6. Did a hard and soft reset of the cable modem itself
7. Did a soft reset of the WiFi module in the cable modem

All I get is a long flash and 2 short flashes on the Roku and error 014.30

Nothing changed, meaning no devices were moved (physically). My cable modem simply reset and now the Roku is lost in the wilderness. It has worked fine for 3 months and has seen similar resets before without a problem.

WiFi works. 2 phones, 1 tablet & 1 laptop connect fine.

Any ideas?

4 REPLIES 4\
ntweatherford19
Level 7

Re: Error 14.30 / double flashing light

I'm have the same issue with a Roku ultra. We have another ultra upstairs that works fine on wireless. This one just won't connect. Did you ever find a resolution? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Error 14.30 / double flashing light

@ntweatherford19

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue, and what exactly are you seeing?

With more information we will be able to assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ntweatherford19
Level 7

Re: Error 14.30 / double flashing light

thanks @RokuDanny-R 

The Roku device will not connect to the internet. It will populate a list of networks but it will not connect and gives a 14.30 error. I've followed the directions provided and reset the router and unplugged and reset the roku and I still get the same error. On the front of the device the white lights blink constantly. 

Oddly enough the other 2 roku's we have (same model) work perfectly fine. I've even taken one from another TV, placed it in this spot to see if there was a wifi dead zone but the until worked perfectly. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Error 14.30 / double flashing light

@ntweatherford19

Thanks for the reply. 

Please provide us the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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