Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I just bought a new Roku Express Plus. I've tried to connect it to my wireless network several times and I get Error code 14.12. I've restarted the Roku Player, restarted my router still not connecting. I have 3 other Roku Players on this wifi network among a few other devices and they all work fine.
Since this is a NEW purchase from Roku, I was surprised that when I went to the support page I was told this product was no longer supported.
The Express devices come with no support. Some people have noted that their router has a problem with the + character in the device name (hostname). Some routers have a setting under DHCP to allow special characters. The other thing to try is to use your phone as a Wi-Fi hotspot and connect to that just to get through the setup.
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