Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Error 016

This is the 2nd Roku device with the same issue. I had my Roku set up and working fine for about 2 months and then all of a sudden I kept receiving error 016 (cannot connect to internet). The wireless router seemed fine so I tried to watch Netflix on my computer with the same network my Roku connects to. I was able to watch Netflix and other apps via my computer without issue. So That ruled out an issue with my router. I restarted my Roku device, and then tried to set up my wireless connection again. But then I received the error “no networks found”. The router hasn’t been moved and other devices are able to connect to wireless without issue. How do I fix this? 

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2 Replies
Level 19

Re: Error 016

When I have lost wifi on my Roku, this has always gotten it back:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Error 016

I’ve tried these steps, closely following this sequence, and it doesn’t resolve the 016 issue. I’ve done the sequence twice now. 

Any other ideas?


this error is maddening. 

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