Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Error 016 - other topic answers don't solve issue. Trying to solve intermittent error. Using NordVPN

Roku Premiere (3920 series) is my device.

Regularly I get Error 016 - no connection.   

The solutions usually offered on this board and elsewhere --  clearing cache, or rebooting router, then rebooting Roku -- always work. 

The issue is having to do this fix regularly.   The problem does not happen all the time, fortunately, but enough that it causes frustration -- the need to reboot so regularly is tiring.

I use NordVPN and my only hunch (I am not a techie) is that when NordVPN switches automatically to another server then perhaps this causes the connection to be lost.   Again...just a layman's theory.   It's important to note that there is no apparent disruption to laptops or phones connected to the same wireless network.

FYI the router is literally only a few feet/meters away from the Roku device.

What is the cause of this ongoing, but not all-the-time, issue?  More importantly -- what is an ultimate solution?


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Community Streaming Expert

Re: Error 016 - other topic answers don't solve issue. Trying to solve intermittent error. Using Nor

Roku will not offer any support when using a VPN, and discussion on using a VPN is not permitted on the board. Your theory could be correct, but we can't discuss it here. 


Roku Community Streaming Expert

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