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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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haileysmitty
Level 7
‎09-07-2020 04:19 PM

Error 014.50 for wifi connection

Hi, I have a Roku Express. One day it just stopped connecting to my Centurylink wifi giving error 014.50, but it will connect to personal hotspot so it is capable of connecting to something. I contacted Centurylink and they said they can't help me. This has happened in the past and a system reboot fixed it, but I've done that three times and restarted the router and nothing. Any advice? 

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makaiguy
Level 20
‎09-08-2020 07:14 AM

Re: Error 014.50 for wifi connection

No guarantees, but this has always worked for me when I've needed to re-establish the WiFi connection on a Roku device. Try this, in this order:

Reboot your router (Yes, do this even if your other devices have no problem finding and connecting to your network.)

When your router comes back up, restart your Roku via:
Separate Roku device: Settings > System > System restart
Roku TV: Settings > System > Power > System restart

Reconnect to your network via Settings > Network > Set up connection

If this still doesn't work, try pulling the power plug on your Roku for a minute or so then plugging it back in. When it's finished restarting, try to reconnect the network again.
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