Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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TRios1010
Level 7

Dorm/Hotel Connect Issues

We just bought an onn Roku TV for our camper. When trying to connect the TV to the RV park WiFi spot, i cannot get it to work.

The TV does not broadcast the DIRECT-roku-#### to my available networks on my iPhone. I’ve tried from two different iPhones AND my iPad, with no success. This TV was a total waste if I cannot connect it to public WiFi… This may be the last Roku device I ever buy, if this isn’t resolved.

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renojim
Community Streaming Expert

Re: Dorm/Hotel Connect Issues

Did you get the "Are you at home or dorm/hotel" prompt?  Has the initial setup already been completed on this TV?  You can't use the dorm/hotel connect feature until the initial setup is completed on some other network.  You can use your phone's hotspot as that network just to get through the initial setup.

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TRios1010
Level 7

Re: Dorm/Hotel Connect Issues


@renojim wrote:

Did you get the "Are you at home or dorm/hotel" prompt?  Has the initial setup already been completed on this TV?  You can't use the dorm/hotel connect feature until the initial setup is completed on some other network.  You can use your phone's hotspot as that network just to get through the initial setup.


Yes, got the initial setup done on my hotspot. Then tried to switch to Park WiFi. Got to the prompt for “are you home or dorm” clicked dorm - read instructions. Pulled up my available networks on the iPhone and the Direect-Roku-### never shows up at all. Cannot connect to the TV via phone, in order to complete the setup process. 

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renojim
Community Streaming Expert

Re: Dorm/Hotel Connect Issues

Do your other devices show both 2.4 and 5GHz networks?  I'm kind of grasping at straws here.  I've seen other similar posts, but I don't recall seeing the solution.

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