Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Recently tried to connect a Roku - Streaming Stick+ 4K to a netgear AX5400 wireless router, it's an AX Wi-Fi-6 device. The Roku - Streaming Stick+ 4K can't see the routers 5G network. I've seen this with older HW, either it didn't matter since 2.4GHZ was ok for them or a device driver update fixed the problem. Not so with the Roku - Streaming Stick+ 4K. Definitely want to use the 5G network in this case. No change after updating the Roku's SW. Roku support gave up after a couple of hrs and said they would send an email with the results of investigation. Is this a problem with all Wi-Fi 6 routers (probably) or just with the AX5400 (unlikely)?