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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Delaney12
Level 7
‎06-09-2020 12:12 PM

Does Roku still support wired Ethernet Roku devices?

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My Roku that I’ve had for 2 years is wired directly to the Ethernet cable. Suddenly it says it can’t find the internet. The Ethernet cable & internet is fine. I don’t have WiFi. 
Do they still sell any that can have an Ethernet cable attached? If not if I purchase an older model on eBay, etc. will it be able to function? I ordered one from Amazon not realizing it was WiFi only and I cant use that. 
Thanks 

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renojim
Level 17
‎06-09-2020 09:32 PM

Re: Does Roku still support wired Ethernet Roku devices?

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Did your Roku recently update to Software version 9.3 (Settings->System->About)?  The only non-TV Roku that has an Ethernet port is the Ultra.

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renojim
Level 17
‎06-09-2020 09:32 PM

Re: Does Roku still support wired Ethernet Roku devices?

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Did your Roku recently update to Software version 9.3 (Settings->System->About)?  The only non-TV Roku that has an Ethernet port is the Ultra.

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Delaney12
Level 7
‎06-11-2020 04:39 PM

Re: Does Roku still support wired Ethernet Roku devices?

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I’m not sure if it did that update. I’ll check. If the Ultra supports it I might need to purchase that one. Thanks 

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