Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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kenrea
Level 7

Does Roku Express Model 3930x support 5G?

I get a lot of Buffering.  When I setup Roku Express Model 3930x, it only displays 2.4G.

Does Roku Express Model 3930x support 5G, or do I have to buy another model?

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5 REPLIES 5\
andyross
Level 16

Re: Does Roku Express Model 3930x support 5G?

Express models are typically 2.4GHz only. You typically need to upgrade to an Ultra for 5GHz support.

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makaiguy
Community Streaming Expert

Re: Does Roku Express Model 3930x support 5G?


@andyross wrote:

Express models are typically 2.4GHz only. You typically need to upgrade to an Ultra for 5GHz support.


Not just the Ultra.

Roku models Express, Express+, Premiere, and Premiere+ are budget models that cannot connect to the 5 GHz wifi band, only to the 2.4 GHz band.  All the rest of the current models have dual band wifi that sees and connects to both 2.4 and 5 GHz bands.

See this Wikipedia chart: https://en.wikipedia.org/wiki/Roku#Feature_comparison
Anything listed as dual band supports to 5 GHz wifi.

Before giving up on your Express, if you have access to your wifi router's settings, experiment with changing the 2.4 GHz channel your wifi is using.  You may be able to find a channel with less congestion that allows greater throughput.  You can also find apps for a mobile phone that will show you the various channels and their traffic to help you pick a less used one.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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kenrea
Level 7

Re: Does Roku Express Model 3930x support 5G?

Andy,

 

Thanks for the Reply. 

Roku doesn't list 2.4G or 5G under the Specifications for the Products.

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kenrea
Level 7

Re: Does Roku Express Model 3930x support 5G?

Makaiguy,

Thanks for the Reply. 

I didn't know I could change the Router Channels.  I'll check into that.

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makaiguy
Community Streaming Expert

Re: Does Roku Express Model 3930x support 5G?


@kenrea wrote:

Andy,

 

Thanks for the Reply. 

Roku doesn't list 2.4G or 5G under the Specifications for the Products.


https://www.roku.com/products/compare

Click up to 3 models to compare.  Scroll down and click "Specifications".

Scroll down further to "Wireless + connectivity".  If it does not say "dual-band" it is single-band and only supports 2.4 GHz.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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