Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jaschicago
Level 7

Device refuses to recognize any wifi signals

I upgraded to the Express 3920 this past March for my living room.  I had noticed it was heating up recently.  Yesterday, it refused to recognize any wifi signals.  Usually mine as well as some nearby signals pop up.  Tried unplugging device and rebooting wifi, nothing.  All other Roku devices/tv, computer and iPhone can find my wifi but not this one and it recognized the signal just a few days prior, when I last had the tv on in that room. 

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3 REPLIES 3\
AvsGunnar
Community Streaming Expert

Re: Device refuses to recognize any wifi signals

@jaschicago 

If model 3920, then should be a Roku Premiere.  These do tend to run pretty warm and sometimes kind of hot at times depending the content being streamed.

Are you using the supplied power adapter and plugged directly into the wall?  Often if using the USB power port from TV will not provide sufficient power to these devices and cause issues.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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jaschicago
Level 7

Re: Device refuses to recognize any wifi signals

I switched out with my old Roku and it found my signal but claims it’s too weak now

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AvsGunnar
Community Streaming Expert

Re: Device refuses to recognize any wifi signals

@jaschicago 

In order to troubleshoot properly for you, going to need to provide more detailed information about your Roku devices and the steps you are taking and have taken.  Still unclear as to whether you are providing power from the wall or the TV and now what this second older Roku device is.

Sounds like you have two Roku devices and two televisions.  This will provide a better scenario for testing as you can move them around.  Provide all your Roku model numbers and information how you are powering them.  With this info, hopefully can better tailor some troubleshooting things you can try.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.

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