Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Mlc8588
Level 7

Device keeps shutting down and disconnecting from Wi-Fi

I have 2 Roku on 2 separate TVs. The one in the den which is closer to my router keeps auto shutting off and then is disconnecting from the Wi-Fi once I power it back on and will not reconnect without resetting the Roku device. I have no issues with the Roku device in the other room. 

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renojim
Community Streaming Expert

Re: Device keeps shutting down and disconnecting from Wi-Fi

How are you powering the problem Roku?  If you're using your TV's USB port try using the supplied power adapter.
                                              

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Mlc8588
Level 7

Re: Device keeps shutting down and disconnecting from Wi-Fi

I am using the supplied power cord plugged into the outlet and HDMI cord connected to the TV.  It happens randomly and the other Roku I have on another TV never does it.  Is there an issue with the actual Roku device?

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renojim
Community Streaming Expert

Re: Device keeps shutting down and disconnecting from Wi-Fi

Are they both the same model?  Can you swap just the two devices keeping the power supplies and cables with the TV?  It sounds like a defective device, but try to eliminate a problem cable or power adapter (or even TV incompatibility) as the issue.

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