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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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pdkphs
Level 7
‎04-21-2021 09:29 AM

Device connection to new cable modem

I have (had) three Roku devices that worked with a moderate level of periodic dysfunction until I got a new cable modem. None of the three devices could find the modem's signal while my other devices (5) all connected without a hitch. I tried MANY times to find the signal and I contacted Roku support who refused to provide assistance. So, I bought a Fire Stick, connected it, and had no problem. The three Roku devices are in the trash and I will never buy another product from them.

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atc98092
Community Streaming Expert
‎04-21-2021 09:46 AM

Re: Device connection to new cable modem

Many times cable companies send out new modems with the 2.4 GHz radio disabled, only using 5 GHz. Only a handful of Roku devices support 5 GHz, so that might have been your issue. You might still check if that's the case, and most likely your Roku devices will still work fine. 

Dan

Roku Community Streaming Expert

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