Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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pdkphs
Level 7

Device connection to new cable modem

I have (had) three Roku devices that worked with a moderate level of periodic dysfunction until I got a new cable modem. None of the three devices could find the modem's signal while my other devices (5) all connected without a hitch. I tried MANY times to find the signal and I contacted Roku support who refused to provide assistance. So, I bought a Fire Stick, connected it, and had no problem. The three Roku devices are in the trash and I will never buy another product from them.

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1 REPLY 1\
atc98092
Community Streaming Expert

Re: Device connection to new cable modem

Many times cable companies send out new modems with the 2.4 GHz radio disabled, only using 5 GHz. Only a handful of Roku devices support 5 GHz, so that might have been your issue. You might still check if that's the case, and most likely your Roku devices will still work fine. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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