Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Re: Dec 2020 Ethernet Hard Wired Roku Ultra disconnecting from wirless router intermittently
Roku Ultra hard wired via Ethernet is constantly dropping the connected with a 10012 error. It does this at 99.9% of commercials and when I try to pause the show. I see from reading all the complaints that this thing is a piece of **bleep** and Roku doesn't care. The support link only allow pre-sale issues. WTF? This thing is going back and I am going to get something else. I have a 1 GB internet and I have no issues with any other devices in my home. One time after it disconnected. It still showed as active on my router software and would still respond to pings so it was not disconnected. Poor product and poor service. Do NOT buy.