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Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ClaresonLn
Level 8
‎06-29-2020 11:25 AM

Could my Roku TV be kicking my Roku Express off the wifi?

Just moved into a new place and set up my new router. I have a TCL Roku TV that connects to my wireless network just fine, as well as all other household devices, however my Roku express cannot "see" my wireless network. I have restarted both devices, I have disabled pings, I have contacted my internet company to insure it's not an issue on their end. No luck. Any advice would be greatly appreciated. 

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makaiguy
Community Streaming Expert
‎06-29-2020 04:12 PM

Re: Could my Roku TV be kicking my Roku Express off the wifi?

The Express is a budget model that only supports the wifi 2.4 GHz band, but cannot use the 5 GHz band. If your router supports both bands, make sure it doen't have the 2.4 GHz band turned off.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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