So from the sounds of what I have been reading, I have been having the same connection issues as everyone else. It sees the network and will connect but only stay connect for 15 to 20 sec and dropping connection. Can make it connect again but it will just drop it again. I have 3 premier and they are all doing it. And along with everyone else am getting no support from roku at all! But funny thing, I had an 8 plus year old roku 3 and it seems to be working just fine! If anyone has any insite on how to fix this please let me know.