Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have 3 rokus all the same model. And every single one loses connection at one point or another. I have gigablast Cox 1000mb internet speed. My rokus are the 3800x, it doesn't matter if it is Hulu, HBO, stars every single one gets horrible quality and then drops connection. I have tried updating the Roku nothing, I have tried restarting network didn't fix it, I have tried uninstalling and reinstalling apps didn't fix it, I have talked with my internet services didn't fix it. IDK what to do and the customer services on Roku suck and have a 20min wait. Should I just switch to a different company because Roku customer service is garbage.
The first thing I'd try is a different WiFi channel. If your router's WiFi channel is set to "Auto", change it to a fixed channel. Try them all. If you have 2.4GHz and 5GHz, try them both. Next, get the HDMI extender. Third, avoid the sticks at all cost - way too many WiFi issues. Finally, if you want a reliable connection a wired connection will beat WiFi every time. Get an Ultra (the only Roku with an Ethernet port).