Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
crucheau
Level 7

Connectivity problems

I own a Roku Stick connected to my TCL tv. I used to have a 3GB internet speed and my Roku worked. 

I upgraded mi internet speed to 5GB and TV being in the same place and modem being in the same place, my Roku worked pretty fine. I changed my ISP and upgraded to 10GB, my Roku finds my modem but has problems connecting to my router. It passes the Wireless connection and fails the Internet connection most of the time. 

Sometimes in Setup Connection, it tells me that Wireless connection is fine, same as Internet connection; but when I click Chek up connection, wireless passes and Internet fails. 
Other devices in the same room have internet wirelessly.

What is the problem with my Roku? It doesn't have 2 years old.

Help me please. Thank you

 

0 Kudos