Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Ricemichael
Level 7

Connection

My mobile app will not find my Roku says IP address is not right

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2 Replies
DBDukes
Level 16

Re: Connection

Which Roku? Provide the model number.

Which Roku OS version? Note that "latest" is never the right answer; provide the actual version number.

Which phone?

Which OS version? 

What version of the Roku app are you using? 

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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makaiguy
Level 21

Re: Connection

Most inquiries re IP number are from people who have no working Roku remote, trying to connect via the Roku app on their phone or tablet.

A net-connectable device has no innate IP numbers. Its IP is assigned to the device by the net router each time a net connection is established, so until the Roku is set up and connected to the net, it has no IP number.

The Roku app on a phone or tablet can only connect to a Roku that is already set up on the same local network as the mobile device is using. This means the Roku app cannot be used to establish a new net connection for the Roku device.

If your Roku was previously set up on a prior network, and if the Roku has not had its net connection reset nor undergone a factory reset, it may still be trying to connect to its former net. If you can set your router to the same net name (SSID) and password as your previous setup, your Roku may be able connect to it. If you then connect your phone to that net you should again be able to control your Roku via the Roku app. 
Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.

All Roku devices other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku. Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes. 

Roku sticks are usually out of sight behind the tv where IR cannot reach, and so do not use IR. For Roku sticks you will need a "point anywhere" Roku remote connecting via radio frequencies (RF through Wifi-direct). See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number.  Purple Roku sticks (model 3500) have long been out of production and require a unique remote that is no longer available.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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