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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Petejones
Level 7
‎04-21-2021 02:53 PM

Connection

I can't setup my Roku Express at the hotel I'm in. I can't get my Roku to hook up to the internet. What can I do? Is there a block at the hotel?

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RokuMary-F
Roku Employee
Roku Employee
‎04-21-2021 03:21 PM

Re: Connection

Hi @Petejones,

Thanks for posting in the Roku Community!

We recommend taking a look at the troubleshooting steps provided by our Support page here: How do I use Hotel & Dorm Connect to connect to the ... - Roku

Initiating the connection

Open the Settings menu on your Roku device to initiate the connection.

  1. Press the Home button home on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select Network.
  4. Select Set up the new wireless connection.
  5. From the list of available networks, choose the wireless network for the hotel or college dorm. If you do not see the network, select Scan again to see all networks.
  6. After your Roku device connects to the network, select I am at a hotel or college dorm.

Authenticating the connection

After the connection is initiated, the remaining steps appear on the television screen. Complete these steps using your computer or smartphone.

Let me know how it goes!

Thanks,

Mary

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