Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Connection to wireless

My Roku is not locating my SSID name. What can I do to get it to recognize it?

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Level 11

More info

You don't say which roku model, but I'll offer something to consider. If your roku is a model that is only able to use the 2.4 ghz wifi band and your wifi is 5 ghz this will happen.

"I might be moving to Montana soon..."
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Level 19

Re: Connection to wireless

@Mona56 Thanks for the question here. Roku Express and some Roku Premiere models (3920/3921) only support 2.4GHz wireless networks. If you aren't seeing your network appearing in the list of options when scanning for your network, this likely means your network isn't broadcasting on the 2.4GHz band. I would recommend contacting your ISP or wireless router manufacturer to request that they help you modify your wireless router's settings to broadcast a 2.4GHz wireless network. You should then be able to connect to your network. 

Please keep us posted if you have any other questions we can help with. 




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