Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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JackN777
Level 9

Connection issue WiFi Roku Express +

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Roku Express + (3910x)

Has worked fine for months, all of a sudden, it says signal strength poor, and insists that I find another network to use.

AC1200 (Netgear) router... Not a darn thing has changed at all except the Roku for some reason.

Everything, and I mean everything other than the Roku works fine and connects, including the laptop I am typing this post with.

Is this some kind of issue with an recent update?

I'm about at my wits end with these Roku devices.

- Roku Express+ 3910X
- Roku Express+ 3910RW
- Roku Express+ 3710X
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JackN777
Level 9

Re: WiFi Connection issues Roku Express +

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My problem was solved by

- forcing my router to use Channel 1 instead of auto.

- a few more updates along the way over the last couple months.

Yes I was irritated. Not now as of this comment.

- Roku Express+ 3910X
- Roku Express+ 3910RW
- Roku Express+ 3710X

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makaiguy
Community Streaming Expert

Re: WiFi Connection issues Roku Express +

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I've never received an explanation of what causes the loss of network connectivity, but so far this has always worked for me to recover from it:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
JackN777
Level 9

Re: WiFi Connection issues Roku Express +

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Appreciate the reply but...

Been there, done that...

Going to try a few things with the Router I saw others trying for this problem since the latest update. Like:

- "g" only for 2.4 ghz

- channel6 instead of auto

Roku needs to quit fixing stuff that ain't broken.

- Roku Express+ 3910X
- Roku Express+ 3910RW
- Roku Express+ 3710X
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JackN777
Level 9

Re: WiFi Connection issues Roku Express +

Jump to solution

My problem was solved by

- forcing my router to use Channel 1 instead of auto.

- a few more updates along the way over the last couple months.

Yes I was irritated. Not now as of this comment.

- Roku Express+ 3910X
- Roku Express+ 3910RW
- Roku Express+ 3710X

View solution in original post

0 Kudos