I been troubleshooting my Roku connection issue since last night.
I tried resetting the unit and my router multiple times with no success. The unit seems
to detect the internet connection but is not making the connection. My
other devices are fine and my connection is strong.
I'm wondering if there are any current issues? Please advise.
Btw, I live in the SF Bay Area if it makes any difference.
I've run into this here several times. This has always worked for me to re-establish my net connection when it has been lost:
If that doesn't fix it, try disconnecting the power to your Roku for a few seconds. When it comes back up, see if you then can set up the network connection.
If you performed a Factory reset (either by holding the reset button in for at least 30 seconds or via Roku menu path Settings > System > Advanced system settings > Factory reset) this returns the Roku to a just-out-of-the-box condition such that you have to configure as though it were a new unit.
Are there any compatibility issues with a Xfinity router? I been running one for awhile with not too many issues. Maybe it's acting up. Any suggestions with this router would be appreciated. Thanks.
@norbyson, several people have had problems with Xfinity routers lately. See this thread:
Same exact problem we were having. Wireless signal excellent, but Roku would not connect. My Roku Streaming Stick was purchased in April 2018. Took a brand new Roku Streaming Stick+ from another TV and connection went through immediately. Moral of story - Roku sticks go bad!
Your problem may have been caused by a recent update to many Xfinity-supplied routers:
Xfinity users report the router configuration needs to be switched back to b/g/n security. If you don't have access to your router settings, you may have to request Xfinity to do this for you.
I contacted Xfinity and they diagnosed my Router remotely.
They determined it needed a software update, so they uploaded it
and the Rokus work now!
Thanks everyone for your suggestions!
I had a feeling it was the Router.