Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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RAD59
Level 7

Connection During Holidays

I've noticed that during the holidays, on my days off, my Roku unit all of a sudden doesn't have connection to the internet - my internet connection has been fine but Roku can't connect to the internet through my wireless unit. But right after the holidays lo and behold, connection is just fine. This happened during the recent Labor Day holiday; I spent hours trying to figure the problem out, and then I tried to find a phone number to call and talk to a human being about this (especially after I'm seeing a pattern), but no luck. So here's my post - maybe you can help me understand why this is happening. Thank you

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Connection During Holidays

Hi @RAD59

Thanks for reaching out!

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that both devices are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
makaiguy
Community Streaming Expert

Re: Connection During Holidays

@RAD59-

I'd guess that holiday-related problems stem from in internet supplier that can't handle the load when lots of people are home and putting demands on its system.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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