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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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bella0813
Level 7
‎08-29-2020 12:32 PM

Connecting

My question is: When connecting to Roku a phone I do not own pops up. I’ve never had a problem connecting my phone to Roku using my hot spot, but every time I Press wireless to connect a Samsung Galaxy s10 pops up. (Also no one on my family owns one)

 

Thank you.

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makaiguy
Community Streaming Expert
‎08-30-2020 10:52 AM

Re: Connecting

It could be picking up a signal from a neighbor.  Just ignore it and don't try to connect to it.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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